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Recruiter Scheduler

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Team
Micaela Au Yong (Principal Product Designer) · Alisha Mahajan (Product Designer) · Sergiu Iliuta (UX designer) · Alan Pool (Content Writer) · Rana Ray (Product Owner) · Ananya Mohanty (Product Owner) · Muhamad Omar (Researcher) · 2 scrum teams (UKI)
My Role
UX lead · User Research & Strategy · UX + UI Design · Design Thinking Facilitator
Deliverables
Streamlines interview scheduling and optimizes the recruiting process for increased efficiency and user satisfaction.

Challenges

Our current recruiting process was inefficient and lacked a user-friendly way to schedule interviews between recruiters, interviewers, and candidates. The manual process was time-consuming and prone to errors, resulting in delayed interviews and missed opportunities for qualified candidates.

Vision

The intuitive and user-friendly design of the scheduler improved the overall user experience for recruiters, interviewers, and candidates, resulting in higher satisfaction and fewer support requests. The integration with MS Outlook calendars allowed for seamless scheduling and provided a more reliable and efficient way to manage scheduling conflicts. Overall, the recruiter scheduler wizard helped to optimize the recruiting process and improve the efficiency of recruiters, interviewers, and candidates.

Strategy planning

Our strategy for the recruiter scheduler is to create a user-friendly platform that streamlines the scheduling process for recruiters while providing clear communication and transparency to candidates. We will prioritize a simple interface, automated notifications, system integration, feedback mechanisms, and data analysis tools to improve the overall experience for both parties.

Empathize

Listening to the recruiters pain points and needs.



Define

We will prioritize a simple interface, automated notifications, system integration, feedback mechanisms, and data analysis tools to improve the overall experience for both parties.

Ideate

Generate potential solutions and features that would address these needs.


Research methods

Customer interviews

Market research analysis

Prototype testing

Customer journey

Persona

Information Architecture

End Goal

The recruiter scheduler wizard significantly improved the efficiency of the recruiting process by streamlining the interview scheduling process. The wizard reduced the time and effort required for recruiters to coordinate interviews with multiple parties and provided a more reliable and error-free way to schedule interviews. The intuitive and user-friendly design of the scheduler improved the overall user experience for recruiters, interviewers, and candidates, resulting in higher satisfaction and fewer support requests. The integration with MS Outlook calendars allowed for seamless scheduling and provided a more reliable and efficient way to manage scheduling conflicts. Overall, the recruiter scheduler wizard helped to optimize the recruiting process and improve the efficiency of recruiters, interviewers, and candidates.